Versand

Processing Time

  • Most orders process within hours.

  • During peak periods, processing may take up to 5 business days.

Transit Time

  • Delivery typically arrives within 2–10 business days. The exact delivery time depends on your carrier and zone.

  • Tracking updates may show 2–4 day gaps during transit, but rest assured your order is still on the way.

  • In the event that an order is lost, you will be refunded, or shipped a replacement (Mail Club excluded, see the Mail Club section below). To be considered lost, an order must have 30 days from the previous shipping update with no further updates. 

Incorrect Address

  • If your order has not entered processing, we can update the address.

  • Once processing begins, we cannot cancel or reroute the order.

  • Orders shipped to incorrect addresses due to customer error are not refundable.

Returned to Sender & Reshipments

If a package is returned to us, for example due to an incorrect, incomplete, or missing address such as a missing apartment or unit number, we will reship it at our cost (Mail Club excluded, see the Mail Club section below). Reshipped orders, and any free replacement we send, are final sale and not eligible for return or refund.

“Marked Delivered” but Not Received

If tracking shows “Delivered” but you have not received the package:

  1. Check with neighbors/household

  2. Check parcel lockers/mailroom

  3. Contact your local post office with your tracking number

If the carrier confirms delivery, we cannot issue refunds.

 

1. Shipping protection scope

Shipping Protection covers damage during transit only and provides free replacement of damaged items.

2. Exclusions

Shipping Protection does not cover:

  • Packages marked “Delivered” by the carrier

  • Theft, porch piracy, or misdelivery

  • Damage reported after 48 hours of delivery

3. Filing a Claim

To file a claim within 48 hours of carrier-delivered timestamp:

Provide:

  • Order number

  • Description of the issue

  • Photographic evidence

Claims cannot be approved without evidence.

4. Eligibility

Eligibility is determined at Still Archive’s sole discretion, based on:

  • Evidence provided

  • Condition of packaging

  • History of previous claims

5. Resolution

Once approved, we will issue a replacement or refund if a replacement is unavailable.
We aim to resolve claims within 10 business days.

Still Archive Mail Club

Place your order before the 1st of the month to receive that month’s edition. Orders placed on or after the 1st start with the next month’s edition. For example, all orders placed in October receive November’s edition. Orders are sent out by the 15th of each month. Each one is mailed by hand, so allow a little extra transit time.

Still Archive Mail Club is sent via regular letter post (untracked shipping) each month. If you haven't received your letter within 4 weeks of the send date, please reach out to our support email.

Please double-check your address before placing your order. We are not responsible for mail that cannot be delivered due to an incorrect address or missing apartment/unit numbers.