Refund policy

We stand behind the quality of our products and want you to love your purchase.
Our Concierge Support Team is available to assist with any questions or concerns.

Return Eligibility

We accept exchanges and returns for store credit only within 100 days of the delivery date (based on carrier tracking) if the item is:

• Unused and unaltered

• In original condition

• In original packaging
  

Returns after 100 days are not accepted.

Reshipped & Replacement Orders

Any order we reship or replace at our own cost, including packages returned to sender, deliveries delayed by an incorrect or incomplete address, and free replacements for damaged or defective items, is final sale. Once reshipped or replaced, that order is no longer eligible for return, exchange, or refund.

How to Start a Return/Exchange

Email help@stillarchive.com with:

• Your order number (from your confirmation email)

• Reason for return or exchange

• Photos if relevant (required for damaged/defective items)

All returns must be approved before they are shipped back.

Return Shipping

• Customers are responsible for return shipping costs.

• Items must be sent to the return address provided by our team.

• For items valued over $75, we recommend using a trackable shipping method.

• We cannot process returns that we do not receive.

Store Credit

Once your return is received and inspected:

• You will receive an email with approval or rejection.

• Approved returns are issued as store credit or gift cards at the discretion of our customer service representatives.

• If you have been issued store credit for a portion of your order, that portion of it is no longer eligible for a future credit.

Damage Reporting Window

Damage or defects must be reported within 48 hours of delivery (using the carrier timestamp).

Required Evidence

Please provide:

• Photos or video of the damage

• Photos of the packaging

• Your order number

If damage cannot be verified, we may request additional photos/video.

Replacement-First Resolution

To protect customers from loss and prevent fraud, all eligible damage claims result in a free replacement.
Credits may be issued only if a replacement is unavailable.

Warranty

Every Momento cover has a lifetime warranty. If something structural breaks, we replace it for free, with no shipping fee.

Covers

• Binding failure

• Cover failure

• Hardware failure, like the grommets

Does Not Cover

• Paper inserts and refills, which are made to be filled and replaced

• Normal wear, like scuffs, creases or the cover softening with age

• Accidental damage, like water, fire or a pet

• Loss or theft

Warranty Claims

Approved claims get a free replacement, and we cover the shipping.

To file a claim: email help@stillarchive.com with your order number and a photo or short video of what broke.