Terms of service

Last updated: September 30, 2026

PLEASE READ THESE TERMS CAREFULLY. SECTION 15 (DISPUTE RESOLUTION AND BINDING ARBITRATION) REQUIRES YOU AND STILL ARCHIVE LLC TO RESOLVE MOST DISPUTES THROUGH BINDING INDIVIDUAL ARBITRATION INSTEAD OF IN COURT. IT ALSO MEANS YOU AND WE EACH GIVE UP THE RIGHT TO A JURY TRIAL AND THE RIGHT TO BRING OR TAKE PART IN A CLASS ACTION OR CLASS ARBITRATION. YOU CAN STILL BRING AN INDIVIDUAL CLAIM IN SMALL CLAIMS COURT, AND YOU CAN OPT OUT OF ARBITRATION WITHIN 30 DAYS AS EXPLAINED IN SECTION 15.7.

These Terms are an agreement between you and Still Archive LLC, a Wyoming limited liability company (“Still Archive,” “we,” “us,” or “our”), which operates stillarchive.com.

1. Overview

These Terms of Service (“Terms”) govern your use of stillarchive.com and any purchases made through the site (“Service”).
By visiting our website or purchasing from us, you agree to be bound by these Terms and all policies referenced herein.

If you do not agree to these Terms, you may not access the site or use the Service.

The store is hosted on Shopify Inc., which provides the e-commerce platform enabling us to sell products and services to you.

2. Eligibility

By using this site, you confirm that you are at least the age of majority in your state or province of residence, or you have given consent for any minor dependents using this site under your supervision.

You may not use our products for illegal or unauthorized purposes.

3. Orders & Billing

We reserve the right to refuse or cancel any order at our discretion, including orders that appear to be placed by resellers or distributors.

You agree to provide current, complete, and accurate information for all purchases, including correct shipping details. Orders shipped to incorrect addresses provided by the customer are not refundable.

For more information about returns, please refer to our Return Policy.

4. Product Availability & Pricing

All products, prices, and promotions are subject to change without notice.
We may discontinue products at any time.

We make every effort to display product colors and details accurately. Variations in lighting or screens may cause minor differences, which are not considered defects.

Some products may have small size discrepancies due to manufacturing abnormalities, and is also not considered defective.

5. Shipping & Delivery

Processing times and transit estimates are provided in our Shipping Policy.

Once an order is marked “Delivered” by the carrier, regardless if inclusive of GPS or photographic confirmation, it is considered delivered. Refunds are not issued for orders marked delivered by the carrier.

Long transit times, customs delays, and tracking scan gaps are not grounds for chargebacks.

6. Damage, Loss, Replacements, and Free Gifts

Damage or defects must be reported within 48 hours of delivery, with required photo or video evidence.

Our standard resolution is free replacement.
Refunds may be provided only if a replacement is unavailable.

Claims cannot be processed without evidence.

Full details are in our Shipping Protection Terms and Return Policy.

Free or promotional gifts are offered as a courtesy only and are not guaranteed. Availability and fulfillment depend on external supply, shipping, and operational factors beyond our control. Free gifts are not included in the purchase price, have no cash value, and may be substituted, delayed, or omitted entirely. Failure to receive a free gift does not constitute a breach of sale and does not entitle the customer to any form of compensation.

7. Warranty

Select products include a mechanical warranty covering manufacturing defects; coverage length varies by product and is stated on the product page.
The warranty does not cover accidental damage, cosmetic wear, misuse, water exposure, or external forces.

Eligibility and resolution (repair or replacement) are determined at our sole discretion.

8. Prohibited Conduct

You agree not to:

  • Use the Service for unlawful purposes

  • Attempt to gain unauthorized access to the site or systems

  • Interfere with the security, integrity, or performance of the Service

  • Misrepresent identity or submit fraudulent claims

  • Upload malicious code

Violating these terms may result in termination of access.

9. Intellectual Property

All content on this site, including text, product descriptions, graphics, logos, and images, is the property of Still Archive and protected by applicable copyright and trademark laws.

You may not duplicate, copy, resell, or exploit any portion of the Service without express written permission.

10. Third-Party Services

Certain services (such as payment processors or tracking solutions) may be provided by third parties.
We are not responsible for the content or functionality of third-party tools or links.

11. Limitation of Liability

To the fullest extent permitted by law, Still Archive is not liable for:

  • Indirect, incidental, or consequential damages

  • Losses resulting from use of the Service

  • Carrier delays, customs delays, or incorrect address submissions

  • Loss, theft, or damage occurring after delivery confirmation

Your sole remedy for dissatisfaction with the Service is to discontinue use of the site.

12. Indemnification

You agree to indemnify and hold Still Archive, its officers, employees, partners, and affiliates harmless from any claims arising from:

  • Your breach of these Terms

  • Your violation of any law

  • Misuse of the Service

  • Fraudulent claims or chargebacks

13. Severability

If any provision of these Terms is determined to be unlawful or unenforceable, such provision will be enforced to the maximum extent allowed, and the remainder of the Terms will remain fully effective.

14. Governing Law

These Terms, and any dispute between you and us, are governed by the laws of the State of Wyoming, United States, without regard to its conflict-of-law rules. Section 15 (Dispute Resolution and Binding Arbitration) is governed by the Federal Arbitration Act. This choice of law does not take away any protection you have under the consumer protection laws of the state where you live that cannot be waived by agreement.

Any dispute that is not resolved through arbitration or small claims court under Section 15 will be brought only in the state courts located in Laramie County, Wyoming, or the United States District Court for the District of Wyoming, and you and we consent to the personal jurisdiction of those courts.

15. Dispute Resolution and Binding Arbitration

PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS, INCLUDING YOUR RIGHT TO FILE A LAWSUIT IN COURT.

The short version: if something goes wrong, contact us first and we will try to fix it. If we can't work it out within 60 days, you and we will resolve the dispute through individual arbitration before a neutral arbitrator, not in court and not as part of a class action. You can still use small claims court, you keep your right to ask a court for public injunctive relief, and you can opt out of arbitration within 30 days. The details are below.

15.1 What this Section covers

In this Section, “we” and “us” mean Still Archive LLC and its officers, employees, and agents. A “Dispute” is any dispute, claim, or disagreement between you and us that relates in any way to these Terms, the Service, any product or subscription you bought or tried to buy from us, our advertising or marketing (including emails and text messages), or how we collect and use your personal information. It includes claims based on contract, statute, fraud, negligence, or any other legal theory, and claims about events that happened before you agreed to this Section. It does not include a lawsuit or arbitration that was already filed before you agreed to this Section.

You agree to this Section when, after it is posted, you place an order, sign up for our text messages through a form that says you agree to these Terms, or otherwise accept these Terms.

15.2 Step one: try to resolve it informally (60 days)

Most problems can be solved quickly by emailing us at help@stillarchive.com. If that doesn't work, then before either of us files an arbitration or a small claims case, the party with the Dispute must send the other a written “Notice of Dispute” and allow 60 days to resolve it informally. This applies to both you and us.

  • Where to send it. You send your Notice by email to help@stillarchive.com with the subject line “Notice of Dispute,” or by mail to Still Archive LLC, Attn: Notice of Dispute, 1621 Central Ave, Cheyenne, WY 82001. We send our Notice to the email address (and mailing address, if we have one) connected to your orders or account.
  • What it must include. The name, mailing address, email address, and phone number of the person with the Dispute; the order number, if there is one; a description of the Dispute; and the specific relief requested.
  • It must be individual and signed. Your Notice must be personally signed by you (an electronic signature is fine), and also by your lawyer if you have one. Our Notice must be signed by an authorized representative of Still Archive. Each Notice can cover only one customer's Dispute.
  • The 60 days. For 60 days after the Notice is received, you and we will each try in good faith to resolve the Dispute. If either of us asks, we will also hold an individual phone or video call about it. You will take part personally (your lawyer is welcome to join), and we will send someone with authority to settle.
  • Deadlines are paused. Any statute of limitations or other filing deadline is paused from the day the Notice is received until the 60 days end.
  • This step is required. Neither of us may start an arbitration or a small claims case until this process is complete. If a case is filed without it, the court or the arbitrator may pause the case until this process is followed, or dismiss it.

15.3 Small claims court

Instead of arbitration, either of us may bring an individual claim in small claims court, as long as the claim qualifies, stays in that court, and is brought only on an individual basis (not as a class or representative action). You may file in the small claims court for the county where you live or in Laramie County, Wyoming. If a claim that qualifies for small claims court is filed in arbitration, either of us may choose to move it to small claims court before an arbitrator is appointed. The informal process in Section 15.2 applies first.

15.4 Binding individual arbitration

If a Dispute is not resolved within the 60 days and is not in small claims court, it will be resolved only by final and binding individual arbitration.

  • Who runs it. The American Arbitration Association (“AAA”) will administer the arbitration under its Consumer Arbitration Rules in effect when the arbitration is filed, as modified by this Section. If 25 or more similar arbitration demands involving us are filed by the same or coordinated lawyers or organizations, the AAA's Mass Arbitration Supplementary Rules will also apply, as the AAA determines under those rules. You can find the rules at www.adr.org or by calling the AAA at 1-800-778-7879. If the AAA can't or won't administer the arbitration, you and we will agree on another arbitration provider, or a court will appoint one. If this Section conflicts with the AAA's rules, this Section controls.
  • Where and how. You choose whether any hearing takes place remotely (by video or phone) or in person in the county where you live, unless you and we agree on another place. Under the AAA's rules, smaller claims may be decided on written submissions alone.
  • What the arbitrator can do. One neutral arbitrator will decide the Dispute. The arbitrator can award you, individually, the same damages and relief a court could award (including attorneys' fees and costs where the law allows), but only in favor of the individual party seeking relief and only as needed to resolve that party's individual claim. The arbitrator must follow these Terms and the law and will issue a written decision explaining the essential findings and conclusions. The decision is final and binding, subject only to the limited review allowed by the Federal Arbitration Act, and any court with jurisdiction may enter judgment on it. A decision in your case resolves only the Dispute between you and us.
  • Who decides whether a Dispute must be arbitrated. The arbitrator decides questions about the interpretation, scope, applicability, and enforceability of this arbitration agreement, except that a court decides (a) whether you and we formed an agreement to arbitrate at all, (b) whether the class action waiver in Section 15.5 is enforceable, and (c) any request for public injunctive relief under Section 15.6.
  • Fees. The AAA's Consumer Arbitration Rules limit the fees a consumer pays to start an arbitration, and we will pay all other AAA filing, administration, and arbitrator fees that those rules (and, where they apply, the Mass Arbitration Supplementary Rules) assign to the business. Each of us pays our own lawyers, unless the arbitrator awards fees under a law that allows it. We will not seek our attorneys' fees or costs from you unless the arbitrator finds that your claim was frivolous or brought for an improper purpose.

15.5 Class action and jury trial waiver

YOU AND WE AGREE THAT EACH OF US MAY BRING CLAIMS AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY CLASS, COLLECTIVE, CONSOLIDATED, OR REPRESENTATIVE ACTION OR ARBITRATION. Unless you and we both agree in writing, the arbitrator may not combine more than one person's claims and may not preside over any class, collective, or representative proceeding. The AAA may use its Mass Arbitration Supplementary Rules to manage many individual cases efficiently, but each case remains an individual arbitration. Section 15.6 explains how requests for public injunctive relief are handled.

YOU AND WE EACH GIVE UP THE RIGHT TO A JURY TRIAL. If a Dispute is decided in court instead of arbitration for any reason, you and we each waive any right to a jury trial, to the extent the law allows.

15.6 Public injunctive relief

Nothing in these Terms waives your right to seek public injunctive relief where the law gives you that right. (Public injunctive relief is a court order whose main purpose and effect is to stop unlawful conduct that threatens future harm to the general public.) If you seek public injunctive relief, that request, and only that request, will be separated from the arbitration and decided by a court under Section 14, not by the arbitrator. The court case on that request will be paused until the arbitration of your individual claims and remedies is complete.

15.7 Your right to opt out (30 days)

You can opt out of arbitration within 30 days after you first agree to these Terms with this Section included, for example within 30 days after your first order placed after this Section was posted. To opt out, email help@stillarchive.com with the subject line “Arbitration Opt-Out” and include your full name, the email address and mailing address you use for orders (and your phone number if you signed up for texts), and a clear statement that you want to opt out of arbitration.

If you opt out, neither you nor we can require the other to arbitrate, the class action and jury trial waivers in Section 15.5 will not apply, and Disputes will be decided in court under Section 14. The informal process in Section 15.2 still applies. Opting out does not affect any other part of these Terms. Each person must opt out individually, and if you opted out of an earlier version of this Section, your opt-out still applies.

15.8 Changes to this Section

If we change this Section after you have agreed to it, the change will not apply to any Dispute for which a Notice of Dispute was sent, or a case was filed, before the change was posted. That Dispute will continue under the version of this Section that applied when the Notice was sent.

15.9 If part of this Section can't be enforced

This Section 15.9 applies to this Section 15 instead of Section 13 (Severability).

  • If the class action waiver in Section 15.5 is found unenforceable as to any claim or request for relief, that claim or request (and only that one) will be separated and decided in court under Section 14, not in arbitration. The court case will be paused until the arbitration of any remaining individual claims is complete. Under no circumstances will a class arbitration take place.
  • If any other part of this Section is found unenforceable, that part will be removed and the rest of this Section will still apply.
  • If this entire Section is found unenforceable, Disputes will be decided in court under Section 14.

15.10 Federal Arbitration Act and survival

These Terms involve interstate commerce, and this Section is governed by the Federal Arbitration Act (9 U.S.C. § 1 and following) and federal arbitration law. This Section continues to apply after you stop using the Service.

16. Changes to Terms

We may update these Terms at any time by posting revisions on this page and updating the “Last updated” date at the top.
Changes apply prospectively only. Revised Terms take effect when they are posted and apply from that date forward. A change will not apply to any dispute for which a Notice of Dispute was already sent, or a case was already filed, before the change was posted. Section 15.8 explains how this works for changes to the arbitration section.
Continued use of the site after such updates constitutes acceptance of the revised Terms.

17. Contact Information

For questions regarding these Terms, contact:
help@stillarchive.com
Subject: Terms of Service Inquiry